Who this policy applies to
This policy explains how conservatory-air-conditioning.com handles personal data submitted through the website, including quote forms, email links and basic website analytics.
Data we collect
We may collect your name, email address, phone number, town or postcode, room details, project notes and any information you choose to include in an enquiry.
The website may also collect technical information such as IP address, browser type, device information, pages visited and cookie preferences where analytics or security tools are active.
Why we use the data
We use enquiry data to respond to quote requests, assess whether a survey is needed, provide system recommendations and keep a record of the enquiry for customer service and legal purposes.
Analytics data may be used to improve the website, understand which pages are useful and maintain security.
Storage, retention and sharing
Enquiry information is sent to sales@conservatory-air-conditioning.com and may be stored in the email account or customer records for as long as needed to handle the enquiry, provide aftercare and meet legal obligations.
Data may be processed by service providers such as the website host, email provider, analytics provider and security tools. We do not sell personal data.
Your rights
Under UK GDPR you can ask to access, correct, erase, restrict or receive a copy of your personal data, and you can object to certain processing where applicable.
For data requests, email sales@conservatory-air-conditioning.com. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled.